SCL Health Medical Group – Montana Orthopedics

HELP DESK

HELP DESK

HOW CAN WE HELP?

I HAVE A
WORKPLACE INJURY

Learn More

I’M A NEW
PATIENT

Learn More

I’M SCHEDULED
FOR SURGERY

Learn More

I HAVE AN
ACUTE INJURY 

Learn More

HOW CAN WE HELP?

I HAVE A
WORKPLACE INJURY

Learn More

I’M A NEW
PATIENT

Learn More

I’M SCHEDULED
FOR SURGERY

Learn More

I HAVE AN
ACUTE INJURY 

Learn More

COMMON REQUESTS

MAKE AN APPOINTMENT

For an appointment, please call (406) 496-3400.


WHAT TO BRING

Please bring the following items to your appointment:

  • Photo I.D.
  • Insurance Card (s)
  • Medication List (including herbal medicine and drug allergies)
  • If you have been seen by another provider for the condition, copies of clinical notes, x-rays, CT scans, MRIs, nerve studies and other information generated at the visit.

INSURANCE AND CO-PAY INFORMATION

  • Insurance co-pays are due at the time of service. If you do not know your co-payment amount, a minimum of $40 will be collected for a physician office visit or $20 for a physical therapy visit.
  • If you do not have insurance, a minimum payment of $200 will be required at the time of service.

ONCE YOUR APPOINTMENT IS SCHEDULED

  • Please review the (following information) to prepare for your visit.
  • Please be aware that on most Clinic days we have several providers seeing patients, and patients may not be called in the order of their arrival.
  • We offer an automated appointment reminder system and you should expect an automated call approximately 48 hours prior to your appointment.

(MEDICAL RECORDS RELEASE)


Additional forms that need to be added under this category

New Patient form – link pulls up the form

Physical therapy forms which are attached in previous email

PREPARE FOR YOUR VISIT

Your physician is an expert on medical care. You are the expert on yourself.

Many people achieve more satisfaction with their health care if they can share the responsibility with their health professionals. While your physician is an expert on medical care, you are the expert on yourself. Often there can be more than one option for diagnosing or treating a condition. By acting as a partner with your doctor, you can help choose the option that best fits your values, beliefs, and lifestyle. This can make you feel more confident about carrying out the treatment you have chosen. Keep in mind, being prepared for your visit will help you get the most out of your appointment.


WHAT TO BRING

Please complete the forms appropriate for the doctor you will be seeing prior to your arrival at the office, if at all possible. If you have been evaluated previously for this or any related condition, please bring all materials with you:

  • Picture ID
  • Insurance card(s) and paper referrals from your primary care provider (if applicable)
  • Completed New Patient paperwork
  • Medical records including surgery notes if applicable
  • X-rays, CT scans, MRIs, nerve studies
  • List of medications including vitamins and a list of drug allergies
  • List of any medical problems you have

WHEN TO ARRIVE

We ask that new patients arrive at least 15 minutes prior to their scheduled appointment time to be properly registered at the practice.


SOME THINGS TO CONSIDER

You can help your doctor diagnose and treat your condition by being prepared to answer the following questions:

  • What are your main symptoms?
  • How long have you had your symptoms?
  • What were you doing when your symptoms started?
  • Have you had this problem in the past?
  • What was the diagnosis?
  • How was it treated?
  • How and when did an injury occur? How was it treated?
  • Have you had any injuries in the past to the same area? Do you have any continuing problems because of the previous injury?
  • Have you ever had surgery in that area?
  • What activities, related to sports, work, or your lifestyle, make your symptoms better or worse?
  • Do you think that activities related to your job or hobbies caused your symptoms?
  • What home treatment measures have you tried? Did they help?
  • What nonprescription medicines have you taken? Did they help?
  • Do you have any other medical conditions or recent illnesses?

INSURANCE INFORMATION

We are committed to providing you and your family with cost effective orthopedic care, and we will automatically bill your primary insurance. We accept assignment of all Medicare patients. If you furnish us the information, we will also bill your secondary or supplemental insurance.

It is very important for you to bring your current insurance card(s) each visit and to inform us if there have been any changes in your coverage or in your address. As changes may occur in the plans that we accept, please verify our acceptance at the time you make an appointment. Call (406) 496-3400 for more information.


BENEFITS AND ELIGIBILITY

Although we will bill your insurance, full payment is the patient’s responsibility. We will make every effort to verify your coverage prior to your appointment, yet we cannot guarantee coverage of services by your insurance company. To determine your insurance benefits and eligibility please contact your insurance carrier directly. Note that you are ultimately responsible for payment for all services that are not covered by your insurance plan. Any patient balance after insurance is normally due within 30 days but we are able to set up a payment contract for outstanding accounts. We request payment or co-payment for office services at the time they are rendered unless prior arrangements have been made.


SELF-PAY PATIENTS

If you are a self-pay patient (if you plan to pay without the use of insurance), or if you do not have your insurance card at the time of registration, we will require a minimum fee of $200.00 towards your anticipated services. Additional fees may be assessed at the time of check-out.

CARING FOR YOUR CAST

  • Please allow your plaster cast to dry fully. The cast hardens in 5-10 minutes, but takes 2-3 days to reach its full strength.
  • Do not get your plaster cast wet. This will make your cast soft and ineffective. KEEP YOUR CAST DRY!
  • Synthetic casts are made of plastic and fiberglass. These casts harden and dry immediately, and reach maximum strength in about 20 minutes. And they are water resistant and light weight.
  • Check with your doctor to make sure you can get your synthetic cast wet.
  • Water will drain out of the lower end of your cast for several minutes. You may dry the exterior with a towel. DO NOT ATTEMPT TO DRY WITHIN THE CAST. Do not cover the cast while it is drying.
  • Do not scratch under your cast. Do not use hangers or sharp objects to scratch. They can be harmful. You can try sprinkling baby powder into the end of your cast. The itching should subside.
  • You may experience some pain after your cast is applied. Remember to elevate your cast to reduce the swelling. If your cast continues to rub or you have continued pain, you may check with your Provider.
  • Make sure you elevate your cast higher then your heart. This will prevent swelling and help the healing process.

RENEWING A PRESCRIPTION

If you need a refill on your medication, please contact your pharmacy and be prepared to provide the following information:

  • Name and phone number of the patient
  • Name of the prescribing provider
  • Name of the Medication

Your pharmacy will contact us with any questions. Please allow up to 48 hours for your request to be addressed.

QUESTIONS ABOUT YOUR BILL

For your convenience, you may pay your bill by phone, by mail, or online! We accept Visa, Mastercard, Discover,  American Express, and Care Credit.

PAY YOUR BILL ONLINE


PAY BY PHONE

Please call (406) 496-3400, Monday-Friday, 8am – 5pm.


PAY BY MAIL

Be sure to include your invoice or account number. Please send checks to:

Montana Orthopedics
435 S. Crystal, Suite 400
Butte, MT 59701


QUESTIONS ABOUT YOUR BILL

Please call our billing office at (406) 496-3400

(View Our Financial Policy Here)

PAY YOUR BILL ONLINE

IS ONLINE BILLPAY SECURE?

Yes. When you press the “Submit Payment” button below, your information is sent through our encrypted connection to the appropriate credit card company.

We accept Visa, MasterCard, Discover, and American Express.

See below for Care Credit


TERMS AND CONDITIONS FOR ONLINE BILL PAYMENTS

Montana Orthopedics will not be held responsible in the event your electronic message is not transmitted due to technical problems related to this site or to the hosting server. All personal identifying information is encrypted and your message will not be internally or externally forwarded to other third parties. This information provided in this form will be used for the sole purpose of making a one-time payment to Montana Orthopedics.

Your request will generally be processed within 1 business day, during normal business hours, excluding holidays.

We do not accept returns through this site, and refunds will not be issued to the credit card. To request a refund or credit, please call the practice directly at (406) 496-3400. Any adjustments will be issued as credit to the patient account, or as a check.

YOU MUST ACCEPT THESE TERMS TO MAKE ONLINE BILL PAYMENTS.

If you do not accept the terms of this disclaimer, we will not be able to process your request and/or form on-line.

WE NOW OFFER CARECREDIT

(CARE CREDIT PAYNOW)

(CARE CREDIT APPLY NOW)

REQUEST MEDICAL RECORDS

If you are requesting your medical records, please fill out our medical record release form and fax, mail, or bring it to our office.

Medical Records Release


TO RETURN BY MAIL:

Record Reproduction Services (RRS)
600 North Jackson Street
Suite 104
Media, PA 19063


TO RETURN BY FAX:

(703) 991-7194


MINIMUM DISCLOSURE POLICY

  • In keeping with federal regulations, it is our policy to release only patient records generated by our Clinic and release only the “minimum disclosure” necessary to accomplish the intended purpose of the request.
  • If you have had diagnostic studies at other locations, such as CT scans, bone scans, MRIs or x-rays, please contact those facilities for a copy of the studies.
  • Please allow 10 days to process your request, as your records will be reviewed for accuracy and completeness prior to their release.

STOP!

If you are experiencing an emergency that is severe and needs attention immediately, either go directly to the closest emergency room or dial
9-1-1 NOW!


LEAVING A MESSAGE DURING BUSINESS HOURS


As staff may be in clinic, it may take up to one full business day for the nurse or medical assistant to return your call. If your issue is urgent, please call the main number at (406) 496-3400.


AFTER OFFICE HOURS

Montana Orthopedics provides our patients with 24-hour access to our on-call physician for patients’ orthopedic emergencies. There is always a physician on-call who can be reached through our main number at (406) 496-3400. When our office is closed, the answering service will take your name and number and page the appropriate person. This may not be your usual physician, so you should be prepared to answer some questions for the on-call physician if necessary.

COMMON REQUESTS

MAKE AN APPOINTMENT

For an appointment, please call (406) 496-3400.


WHAT TO BRING

Please bring the following items to your appointment:

  • Photo I.D.
  • Insurance Card (s)
  • Medication List (including herbal medicine and drug allergies)
  • If you have been seen by another provider for the condition, copies of clinical notes, x-rays, CT scans, MRIs, nerve studies and other information generated at the visit.

INSURANCE AND CO-PAY INFORMATION

  • Insurance co-pays are due at the time of service. If you do not know your co-payment amount, a minimum of $40 will be collected for a physician office visit or $20 for a physical therapy visit.
  • If you do not have insurance, a minimum payment of $200 will be required at the time of service.

ONCE YOUR APPOINTMENT IS SCHEDULED

  • Please review the (following information) to prepare for your visit.
  • Please be aware that on most Clinic days we have several providers seeing patients, and patients may not be called in the order of their arrival.
  • We offer an automated appointment reminder system and you should expect an automated call approximately 48 hours prior to your appointment.

(MEDICAL RECORDS RELEASE)


Additional forms that need to be added under this category

New Patient form – link pulls up the form

Physical therapy forms which are attached in previous email

PREPARE FOR YOUR VISIT

Your physician is an expert on medical care. You are the expert on yourself.

Many people achieve more satisfaction with their health care if they can share the responsibility with their health professionals. While your physician is an expert on medical care, you are the expert on yourself. Often there can be more than one option for diagnosing or treating a condition. By acting as a partner with your doctor, you can help choose the option that best fits your values, beliefs, and lifestyle. This can make you feel more confident about carrying out the treatment you have chosen. Keep in mind, being prepared for your visit will help you get the most out of your appointment.


WHAT TO BRING

Please complete the forms appropriate for the doctor you will be seeing prior to your arrival at the office, if at all possible. If you have been evaluated previously for this or any related condition, please bring all materials with you:

  • Picture ID
  • Insurance card(s) and paper referrals from your primary care provider (if applicable)
  • Completed New Patient paperwork
  • Medical records including surgery notes if applicable
  • X-rays, CT scans, MRIs, nerve studies
  • List of medications including vitamins and a list of drug allergies
  • List of any medical problems you have

WHEN TO ARRIVE

We ask that new patients arrive at least 15 minutes prior to their scheduled appointment time to be properly registered at the practice.


SOME THINGS TO CONSIDER

You can help your doctor diagnose and treat your condition by being prepared to answer the following questions:

  • What are your main symptoms?
  • How long have you had your symptoms?
  • What were you doing when your symptoms started?
  • Have you had this problem in the past?
  • What was the diagnosis?
  • How was it treated?
  • How and when did an injury occur? How was it treated?
  • Have you had any injuries in the past to the same area? Do you have any continuing problems because of the previous injury?
  • Have you ever had surgery in that area?
  • What activities, related to sports, work, or your lifestyle, make your symptoms better or worse?
  • Do you think that activities related to your job or hobbies caused your symptoms?
  • What home treatment measures have you tried? Did they help?
  • What nonprescription medicines have you taken? Did they help?
  • Do you have any other medical conditions or recent illnesses?

INSURANCE INFORMATION

We are committed to providing you and your family with cost effective orthopedic care, and we will automatically bill your primary insurance. We accept assignment of all Medicare patients. If you furnish us the information, we will also bill your secondary or supplemental insurance.

It is very important for you to bring your current insurance card(s) each visit and to inform us if there have been any changes in your coverage or in your address. As changes may occur in the plans that we accept, please verify our acceptance at the time you make an appointment. Call (406) 496-3400 for more information.


BENEFITS AND ELIGIBILITY

Although we will bill your insurance, full payment is the patient’s responsibility. We will make every effort to verify your coverage prior to your appointment, yet we cannot guarantee coverage of services by your insurance company. To determine your insurance benefits and eligibility please contact your insurance carrier directly. Note that you are ultimately responsible for payment for all services that are not covered by your insurance plan. Any patient balance after insurance is normally due within 30 days but we are able to set up a payment contract for outstanding accounts. We request payment or co-payment for office services at the time they are rendered unless prior arrangements have been made.


SELF-PAY PATIENTS

If you are a self-pay patient (if you plan to pay without the use of insurance), or if you do not have your insurance card at the time of registration, we will require a minimum fee of $200.00 towards your anticipated services. Additional fees may be assessed at the time of check-out.

CARING FOR YOUR CAST

  • Please allow your plaster cast to dry fully. The cast hardens in 5-10 minutes, but takes 2-3 days to reach its full strength.
  • Do not get your plaster cast wet. This will make your cast soft and ineffective. KEEP YOUR CAST DRY!
  • Synthetic casts are made of plastic and fiberglass. These casts harden and dry immediately, and reach maximum strength in about 20 minutes. And they are water resistant and light weight.
  • Check with your doctor to make sure you can get your synthetic cast wet.
  • Water will drain out of the lower end of your cast for several minutes. You may dry the exterior with a towel. DO NOT ATTEMPT TO DRY WITHIN THE CAST. Do not cover the cast while it is drying.
  • Do not scratch under your cast. Do not use hangers or sharp objects to scratch. They can be harmful. You can try sprinkling baby powder into the end of your cast. The itching should subside.
  • You may experience some pain after your cast is applied. Remember to elevate your cast to reduce the swelling. If your cast continues to rub or you have continued pain, you may check with your Provider.
  • Make sure you elevate your cast higher then your heart. This will prevent swelling and help the healing process.

RENEWING A PRESCRIPTION

If you need a refill on your medication, please contact your pharmacy and be prepared to provide the following information:

  • Name and phone number of the patient
  • Name of the prescribing provider
  • Name of the Medication

Your pharmacy will contact us with any questions. Please allow up to 48 hours for your request to be addressed.

QUESTIONS ABOUT YOUR BILL

For your convenience, you may pay your bill by phone, by mail, or online! We accept Visa, Mastercard, Discover,  American Express, and Care Credit.

PAY YOUR BILL ONLINE


PAY BY PHONE

Please call (406) 496-3400, Monday-Friday, 8am – 5pm.


PAY BY MAIL

Be sure to include your invoice or account number. Please send checks to:

Montana Orthopedics
435 S. Crystal, Suite 400
Butte, MT 59701


QUESTIONS ABOUT YOUR BILL

Please call our billing office at (406) 496-3400

(View Our Financial Policy Here)

PAY YOUR BILL ONLINE

IS ONLINE BILLPAY SECURE?

Yes. When you press the “Submit Payment” button below, your information is sent through our encrypted connection to the appropriate credit card company.

We accept Visa, MasterCard, Discover, and American Express.

See below for Care Credit


TERMS AND CONDITIONS FOR ONLINE BILL PAYMENTS

Montana Orthopedics will not be held responsible in the event your electronic message is not transmitted due to technical problems related to this site or to the hosting server. All personal identifying information is encrypted and your message will not be internally or externally forwarded to other third parties. This information provided in this form will be used for the sole purpose of making a one-time payment to Montana Orthopedics.

Your request will generally be processed within 1 business day, during normal business hours, excluding holidays.

We do not accept returns through this site, and refunds will not be issued to the credit card. To request a refund or credit, please call the practice directly at (406) 496-3400. Any adjustments will be issued as credit to the patient account, or as a check.

WE NOW OFFER CARECREDIT

REQUEST MEDICAL RECORDS

If you are requesting your medical records, please fill out our medical record release form and fax, mail, or bring it to our office.

Medical Records Release


TO RETURN BY MAIL:

Record Reproduction Services (RRS)
600 North Jackson Street
Suite 104
Media, PA 19063


TO RETURN BY FAX:

(703) 991-7194


MINIMUM DISCLOSURE POLICY

  • In keeping with federal regulations, it is our policy to release only patient records generated by our Clinic and release only the “minimum disclosure” necessary to accomplish the intended purpose of the request.
  • If you have had diagnostic studies at other locations, such as CT scans, bone scans, MRIs or x-rays, please contact those facilities for a copy of the studies.
  • Please allow 10 days to process your request, as your records will be reviewed for accuracy and completeness prior to their release.

STOP!

If you are experiencing an emergency that is severe and needs attention immediately, either go directly to the closest emergency room or dial
9-1-1 NOW!


LEAVING A MESSAGE DURING BUSINESS HOURS


As staff may be in clinic, it may take up to one full business day for the nurse or medical assistant to return your call. If your issue is urgent, please call the main number at (406) 496-3400.


AFTER OFFICE HOURS

Montana Orthopedics provides our patients with 24-hour access to our on-call physician for patients’ orthopedic emergencies. There is always a physician on-call who can be reached through our main number at (406) 496-3400. When our office is closed, the answering service will take your name and number and page the appropriate person. This may not be your usual physician, so you should be prepared to answer some questions for the on-call physician if necessary.